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Xerox is credited with building one of the first sales operations groups. Its leader, J. Patrick Kelly, said his responsibilities consisted of “all...

In a recent Quora Session, I was asked about the performance metrics that matter most to a business’s success. For a software company, this means...

I'm happy to announce our first annual report on the state of engineering performance management. We surveyed more than 100 software engineering...

Years ago, a friend of mine walked into an upscale bar in Chicago. He ordered a gin and tonic. “Twenty dollars,” the bartender told him. “Twenty!” my...

This week I joined a Quora session focused around building high-performance engineering teams. There was a range of great questions—a lot deserving...

When people ask what we do, my answer—the so-called elevator pitch—goes something like this: We synthesize the work activity in software delivery...

In software engineering, “risk” can mean a lot of things. When it comes to code risk, we mean the likelihood that any particular commit is going to...

Software engineering has more data about the way it works than probably any other organization. We’ve spent the last couple of decades automating...